Make access clear before the appointment.

Agree the access route

Discuss parking, the route to the mechanical area and the locations of accessible registers and returns. Tell the provider about stairs, narrow passages, locked common areas or other constraints. Ask how floors, doorways and furnishings will be protected.

In winter, agree how exterior access and open doorways will be managed. Keep paths accessible where it is safe to do so, and tell the business about an unsafe approach. Do not take risks to prepare the property for a routine appointment.

Plan for the household

Ask about expected noise, household access and any period when equipment will be unavailable. Arrange a suitable place for pets and discuss who will be present to provide access. Do not send entry codes through a public enquiry form.

Ask the business what needs moving and what should remain untouched. Leave mechanical equipment, wiring and duct access work to the appropriate professional. If you rent or live in a managed building, confirm permission and shared-system responsibilities first.

Check the paperwork before work begins

• Confirm the business identity and contact for the visit.
• Review included systems, components and exclusions.
• Agree how extra work and price changes require approval.
• Confirm protection, cleanup and completion records.
• Keep any equipment-specific instructions provided.

Use the quote checklist and enquiry planner to keep your request consistent. An enquiry through this site does not confirm an appointment.